Manager, Hardware Development, Amazon Robotics Custom Tools

Amazon Robotics Technical Services (RTS) is hiring a Hardware Development Manager to lead our Custom Tools team. Custom Tools designs and delivers purpose-built mechanical and electromechanical service

Amazon Robotics Technical Services (RTS) is hiring a Hardware Development Manager to lead our Custom Tools team. Custom Tools designs and delivers purpose-built mechanical and electromechanical service tools that cannot be sourced off-the-shelf, used by Reliability Maintenance Engineering (RME) and field technicians to maintain and repair Amazon Robotics (AR) products at scale. Our tools reduce mean time to repair, eliminate ergonomic and safety risk during service tasks, and protect uptime across more than deployed technology, retrofits, and new product deployments network-wide.

You will lead a team of Hardware Development Engineers responsible for the full tool lifecycle: voice-of-field intake, mechanical and electromechanical design, prototype and validation in our BOS12 lab, manufacturing release, and field deployment. You will own on-time delivery for tool releases, expand the team's capability into electromechanical tools and more broadly automation design in hardware services.

This is a high-visibility builder role. You will partner directly with Product Engineering, RME, Customer Success Management, Field Hardware Support Engineering, Robotic Safety Engineering, and Robotics Supply Chain.

Key job responsibilities
- Lead and develop a team of Hardware Development Engineers (mechanical and electromechanical) designing custom service tools for the Amazon Robotics Fleet.
- Own the Custom Tools portfolio, establish and operate intake, prioritization, design, validation, manufacturing, and field-release mechanisms that scale with the product portfolio.
- Serve as a hardware expert your team, peers and the robotics technical services organization can lean on.
- Expand the team's electromechanical design capability. Stand up the ECO, technical review, and validation workflows for EM tools; build the EM component library.
- Increase the team’s scope beyond custom tools towards hardware services and building automated workflows and processes using software.
- Set the bar on engineering quality, design for service, and design for reliability. Run design reviews, define validation criteria, and own the field-release decision.
- Manage hiring, coaching, performance, and career development for the team. Build a strong bench of HWDEs and identify the next generation of technical and people leaders within RTS.
- Partner with Robotics Supply Chain on contract manufacturing, BOM management, and spares strategy. Partner with Robotic Safety Engineering on tool safety, ergonomics, and training.

A day in the life
You start the day reviewing the tool pipeline with your TIPM peer and design leads. A new RME pain point hits voice-of-field intake — you scope entitlement and decide if it enters this quarter's pipeline. Mid-morning you walk the BOS12 lab bench with your HDEs on a mid-build automated service station, push back on a cycle-time risk, and align validation with Product Engineering. Over lunch you sketch a hiring plan to expand your team's capabilities to enter process automation. You review an engineering change order, brief your manager, hold a 1:1 on an HDE's promotion path, and align Custom Tools deliverables with a TPM.

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
Amazon Robotics designs and deploys the robotics solutions that power Amazon's fulfillment network. The Custom Tools team you'll lead is the horizontal function within Amazon Robotics that designs the product-specific service tools — manual, electromechanical, and increasingly automated — that field technicians and maintenance teams need to keep those solutions running. We build what nothing off-the-shelf can deliver, partnering across product engineering, deployment, and field support to scale serviceability across Amazon's robotics portfolio.

Basic Qualifications

- 7+ years of new hardware products development experience
- Bachelor's degree in Electrical, Mechanical, Power Engineering, or a related field
- Experience in engineering team management
- Experience in DFx (cost, test, manufacturing)
- Experience with the project management of technical projects
- Knowledge of industry standard CAD & FEA design tools, industry trends, and design for manufacturability

Preferred Qualifications

- Master's degree in Electrical, Mechanical, Power Engineering, or a related field
- Knowledge of AWS or cloud technologies
- Experience developing products for large volume production
- Experience managing teams of 8+ engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit amazon.jobs for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at amazon.jobs.

USA, MA, North Reading - 151,000.00 - 204,300.00 USD annually