Supervisor Engineering, Optimus Technicians

The Engineering Supervisor, Optimus Technicians leads a large team of 20+ Engineering Technicians within the Humanoid AI Robot team who support and sustain the research and development of our prototype robots and sub-systems. You’ll be leading the team that is building/repairing the first iterations of the machines that make the machines, including highly actuated and electronically/computationally dense robots. You will have a blend of leading large teams operating in a 24/7 capacity, creating clear efficient shift schedules, and hands-on building experience and responsibilities around analysis, testing, and documentation. Projects are open-ended and often with limited up-front guidance. The successful candidate for this position must have a broad background leading teams in Mechatronics, Industrial, and/or Automotive, Precision Medical Device, Maintenance, and Testing. Must be a self-starter and efficiently work independently as well as in team environments.

Responsibilities

Achieve daily, weekly and monthly goals, ensuring excellence in customer service, team management, operations, and financial performance Exceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvements Inspire and develop your team, foster a positive work environment, provide regular feedback, and coach team members for growth Drive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiency Manage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenue Act in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused culture Develop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and procedures

Requirements

Bachelor’s Degree, or equivalent experience Ability to travel up to 75% Prior leadership experience in a service-focused industry; automotive expertise is not required Experience leading large teams Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities Experience running complex processes using Lean or other techniques Valid driver’s license required